Find answers to the most common questions about our services and processes.
Medical treatment in China mainly involves the S2 visa (short-term medical visa). The S2 visa is issued to foreigners entering China for short-term private affairs including medical treatment, with a maximum single stay duration of 180 days. If the treatment cycle exceeds 180 days, you need to apply for the S1 visa (long-term medical visa), and you must convert it to a residence permit within 30 days after entry. For minor surgeries, outpatient consultations or health check-ups with a treatment cycle within 30 days, citizens of eligible countries can enjoy the visa exemption policy. The relevant visa document preparation, entry formalities coordination and full-process in-hospital medical visit can be completed in one stop through Dovecure China Medical Escort Platform, which covers all supporting services for international patients' entire medical journey in China.
Conventional prescription drugs for personal use can be brought into the country, and it is recommended to keep the original packaging and prescription for customs inspection. There are restrictions on drugs containing anesthetics and psychotropic substances. You can provide a list of drugs, and DOVECURE will help you verify Chinese customs regulations, provide a carrying plan, and avoid entry issues.
Simple physical examination does not need to be postponed; If hospitalization is required for subsequent treatment, visa extension can be applied for with a hospital diagnosis and treatment certificate, and communication is cumbersome to handle on your own.
DOVECURE can assist in preparing diagnostic certificates, treatment plans, and other documents to guide visa extensions.
Short term medical examinations, travel, business, and tourist visas are sufficient; If hospitalization or surgery is required, it is recommended to apply for a medical visa.
DOVECURE can assist in preparing medical invitation letters, medical examination travel certificates, and other materials to guide visa processing.
It is recommended to make an appointment 3-5 days in advance during the off-season; During the peak season of Canton Fair and holidays, VIP schedules are tight, so it is best to arrive 1-2 weeks in advance. Relying on the exclusive cooperation channel, DOVECURE reserves priority scheduling for foreign merchants, and will do its best to coordinate urgent medical examinations without disrupting your itinerary.
Most domestic medical examination platforms are in Chinese, making it easy for foreigners to choose the wrong package and have poor communication when making appointments themselves. DOVECURE collaborates closely with Meinian Health to provide full-service appointment services. You only need to inform us of your medical examination needs, time and preferences in China, and we will help you match packages and time slots. The appointment information will be sent in English/Arabic, without the need to operate the Chinese system.
Do not stop taking medication without authorization. Most conventional chronic disease medications such as antihypertensive and hypoglycemic drugs do not affect physical examinations, and stopping medication without authorization can cause severe fluctuations in indicators and pose health risks. When making an appointment, inform DOVECURE of your medical history and medication use. The medical consultant will provide exclusive advice, and inform the doctor during the physical examination to ensure accurate interpretation of the report.
If you register yourself, popular experts may have to wait for one or two weeks or even longer, which can delay time and condition. The green referral channel of DOVECURE can arrange further examinations as soon as possible on the same day, and ordinary expert numbers can arrange within 1-3 days. Try to shorten the waiting time and seize the best intervention opportunity.
Formal institutions will notify me of major abnormalities, but language barriers can easily cause communication difficulties.
If serious abnormalities are detected, DOVECURE will contact you as soon as possible, and the doctor will truthfully inform you of the risks and suggestions in a language familiar to you, without concealing the condition. At the same time, emotional comfort and follow-up diagnosis and treatment arrangements will be made.
Of course, the physical examination results are considered personal privacy, and you have the right to decide whether to disclose them to others. DOVECURE will independently communicate with you regarding the interpretation and subsequent arrangements of the report, and will not disclose any of your health information to colleagues. The report will also be handed over to you separately, fully respecting your privacy choice.
Some institutions may use anonymous customer data for statistical analysis, but they will not disclose personal information without authorization; However, there is a risk of informal institutions reselling customer information. DOVECURE only collaborates with legitimate public and chain brand organizations, and is subject to strict confidentiality agreements. Your medical examination data will only be used for this examination and subsequent diagnosis and treatment reference, and will never be used for any commercial purposes.
Legitimate institutions only allow individuals and medical staff to access your information, and some third-party platforms may have access to your data. Through DOVECURE appointment, the report can only be accessed by exclusive consultants and interpreting doctors, strictly confidential and never leaked.
Some institutions can arrange female doctors, but on-site arrangements cannot be guaranteed temporarily. When making an appointment, please inform us of your needs, and DOVECURE will coordinate in advance to arrange female medical staff for sensitive items such as gynecology and breast care, making the examination more reassuring.
A regular full body physical examination takes about 2-3 hours; High end packages, gastrointestinal endoscopy and other special items can take half a day to a day and are also affected by the flow of people on site. DOVECURE customers enjoy VIP priority access, with reasonable staggered peak hours for accompanying consultations. Regular packages can end in as little as 2 hours, saving you time.
Standard physical examination sequence: Registration and application form → Fasting blood draw, abdominal ultrasound → Meal → Basic physical signs and various physical examinations → Imaging function examination → Form submission completed. It is easy to take detours if you are not familiar with the environment when you first arrive at the hospital. DOVECURE bilingual accompanying specialists will plan the optimal route in advance and provide guidance throughout the entire process. You only need to cooperate to complete the examination.
If your self-translated discharge summary is not recognized by the overseas insurance company, you can confirm the translation qualification standards required by the insurer in advance, and choose a formal institution with officially certified translators of the corresponding country and a special translation seal filed with the public security organ to produce the translated version, so as to ensure that all diagnosis and treatment information is completely restored. DOVECURE can provide you with certified translation assistance for discharge summaries that meets the requirements of overseas insurance claims, helping you smoothly pass the document review.
When translating your overseas past medical history for Chinese doctors' reference, you need to make sure all medical terms accurately match the general domestic clinical standards, fully retain the original examination data, diagnosis conclusions and medication records without arbitrary deletion or modification, and ensure that the patient's name and other identity information are completely consistent with the passport, so as to avoid affecting the doctor's judgment due to information deviation. DOVECURE can provide you with professional Chinese translation assistance for overseas past medical history that meets the filing requirements of domestic hospitals, helping you smoothly connect with the subsequent diagnosis and treatment.
Yes, after completing fasting tests such as blood tests and abdominal ultrasound, you can have breakfast. Most regular medical institutions will provide free nutritious breakfast. DOVECURE's accompanying specialist will first take you through all fasting procedures and arrange for you to dine at the restaurant as soon as possible, without you having to find a place yourself; If you have special dietary needs (such as halal meals, vegetarian meals), please let us know in advance, and we can also help you coordinate the preparation.
Legitimate institutions have standard procedures, but there are language and procedural barriers for foreign nationals to protect their rights. DOVECURE accompanied the entire physical examination and corrected any improper operations on site; If there is an accident, assist in connecting with institutions and rights protection channels to safeguard your rights.
Doubts about the inspection results can be applied for a review, but personal communication procedures are cumbersome. You can directly inform the medical consultant that DOVECURE will coordinate with the medical examination institution to provide free or expert review, ensuring the accuracy of the examination results.
If it is an effective examination conducted by a medical examination institution in the short term (usually within 1-2 weeks), most tertiary hospitals recognize it and do not need to redo it all, but some special items may require re examination and confirmation. DOVECURE's accompanying specialist will bring your physical examination report and all examination materials to the doctor during your visit, in order to avoid unnecessary duplicate examinations and save you time and costs.
Some institutions can arrange female doctors, but on-site cannot be guaranteed. When making an appointment, please inform us of your requirements, and DOVECURE will coordinate with female doctors and guides in advance to ensure one person per room and separate male and female areas, fully protecting privacy.
Yes, most medical examination institutions support optional items, which can be adjusted according to age, medical history, and family history as needed. DOVECURE medical consultants will provide professional advice based on your physical condition and budget, customize personalized plans, and prevent missed detections and unnecessary projects.
The regular package has weak targeting, and it is recommended to prioritize screening key items such as cardiovascular, metabolic, and liver health.
DOVECURE specializes in customizing medical examination packages for foreign nationals coming to China, including cardiovascular and cerebrovascular assessments, metabolic assessments, early screening for tumors, and liver specific tests. The packages can also be freely adjusted according to age, gender, physical condition, and budget, with tailored plans to avoid unnecessary expenses.
Legitimate institutions usually have one person per consultation room, but if management is not in place during peak hours, there may be multiple clients in the consultation room at the same time, resulting in insufficient privacy. Customers who make appointments through DOVECURE are entitled to VIP independent examination rooms, with one-on-one accompaniment throughout the entire process. Every time you enter an examination room, we will help you confirm your privacy. When conducting examinations that require exposing your body, we will ensure that only medical staff from the corresponding department are present, fully respecting your privacy.
Legitimate medical examination institutions will strictly protect customer privacy, but when making self appointments, information must go through multiple stages of circulation, which poses a certain risk of leakage. DOVECURE attaches great importance to the privacy protection of every customer. All health information is coordinated, encrypted, and stored by dedicated personnel. Without your authorization, we will never disclose your personal information and health data to any third party. The entire process from appointment to report release is a closed-loop system to ensure your privacy and security.
The queue period for routine self appointment surgery can last for weeks to months. DOVECURE can prioritize the coordination of surgical scheduling based on the patient's condition, significantly reducing waiting time, and assisting in the completion of preoperative examinations and various preparations throughout the process to ensure the smooth landing of the surgery.
There is a shortage of beds in domestic tertiary hospitals, and the admission process for foreign nationals is cumbersome and the waiting period is long. If hospitalization is required, DOVECURE can assist in urgently coordinating beds, handling admission procedures, and liaising with attending physicians. At the same time, bilingual inpatient care is provided to assist in communication and daily care between doctors and patients throughout the process, without the need for family members to come to China specifically for companionship.
Thyroid, breast, and lung nodules are very common, mostly benign, and require comprehensive evaluation based on imaging details. DOVECURE will submit reports to specialist experts to assess risks and assist in scheduling punctures, enhanced CT scans, and other examinations as necessary, eliminating the need for multiple departments to travel back and forth.
Abnormal indicators do not necessarily mean illness, some are only caused by temporary changes in diet and lifestyle, so there is no need to panic excessively. DOVECURE medical consultants will first assess the risks, and if further diagnosis and treatment are needed, assist in liaising with top tier specialist experts to develop follow-up plans.
The reports of domestic medical examination institutions are defaulted to be in Chinese version, and there are a large number of professional medical terms, which are difficult to fully understand even if one has basic Chinese skills. DOVECURE provides professional medical report translation services, where professional translators with medical backgrounds translate complete reports into corresponding languages such as English/Arabic. The terminology is accurate and the expressions are standardized, allowing you to fully understand your health condition with just the right hand.
The routine physical examination report usually takes 3-5 working days to produce results, while additional special items (such as genetic testing, segmentation of tumor markers, pathological examination) may take 5-7 working days, depending on the number of items and the workload of the physical examination institution. DOVECURE will help you follow up on the progress of the report throughout the process and notify you as soon as it comes out, without you having to repeatedly check it yourself.
The common tactic of informal institutions is to attract customers with low prices, add various additional fees during the medical examination process, and ultimately spend far more money than expected. All packages and services offered by DOVECURE are priced clearly, with the total price confirmed in advance. There will be no hidden expenses or mandatory add ons during the process; If it is indeed necessary to add projects, we will first obtain your consent before arranging, and the cost will be clearly stated.
The domestic medical examination report defaults to Chinese, and institutions generally do not release foreign language versions, which can easily lead to medical terminology errors in ordinary translations. DOVECURE is professionally translated into English and Arabic by medical translators with a medical background. The translated documents come with a formal translation seal and can be directly used for insurance reimbursement and subsequent medical treatment.
Very helpful, old reports, medical records, and medication records facilitate doctors to compare changes in indicators, which is particularly important for the basic patient population. Foreign medical records (DOVECURE) can be translated into Chinese in advance, making it easier for doctors to make comprehensive judgments and more accurate report interpretation.
Some informal institutions may exaggerate anomalies and induce consumption, making it easy for foreign customers to fall into the trap. DOVECURE only interfaces with legitimate medical institutions and has its own team of doctors to independently interpret reports, objectively and truthfully explain physical conditions, without exaggerating problems or excessive promotion. It is recommended to provide all reports based on individual circumstances.
You can sort out the bilingual (Chinese-English) recovery checklist, re-examination images and test reports in advance, submit an application through the hospital's official foreign-related remote follow-up consultation channel, and complete the online communication with the attending doctor with the assistance of professional medical translation, to ensure the accurate transmission of recovery feedback and medical advice. DOVECURE can provide you with full-process language docking and document sorting assistance for subsequent cross-border remote follow-up consultations, helping you smoothly connect with your attending doctor in China.
You can ask the attending TCM physician to issue a complete standardized diagnosis and treatment record, clearly marking the acupoint locations, operation techniques, treatment course frequency and precautions, and simultaneously obtain the official translated version of the TCM diagnosis and treatment plan with the hospital's official seal, to ensure that the local licensed physiotherapist can accurately continue the subsequent treatment. DOVECURE can provide you with translation and archiving assistance for standardized health care plans that meet the internationally common TCM terminology standards, helping you smoothly continue the standardized treatment after returning home.
If you suddenly feel unwell, you can first judge the severity of your symptoms. In case of critical signals such as chest pain, dyspnea or confusion, call 120 immediately, and give priority to nearby secondary or above general hospitals with 24-hour emergency capabilities. For mild symptoms, you can choose a nearby designated foreign-related hospital with compliant qualifications for a quick initial screening. DOVECURE can provide you with rapid docking assistance to nearby compliant emergency hospitals when you feel unwell suddenly, helping you connect with appropriate medical resources as soon as possible.
The physical examination report contains a large number of professional indicators and medical terms, making it difficult for ordinary people to understand what abnormal indicators represent, whether they are severe or not, and how to handle them. After the report is released, DOVECURE will arrange professional doctors to interpret it one-on-one for you (with bilingual translation), explaining the meaning, risk level, cause analysis, and improvement suggestions of each abnormality until you fully understand your health condition.
There are strict requirements for fasting blood tests and holding urine during B-ultrasound, and inadequate understanding can affect the examination. The Huan Ge accompanying specialist informs the attention points in advance before each examination, and translates the doctor's instructions on site to ensure the smooth completion of the examination.
Most medical examination institution staff only speak simple English, and complex medical content is prone to communication errors.
DOVECURE provides bilingual consultations with medical backgrounds, supporting English and Arabic. The entire physical examination process is synchronized with the translation of doctor's instructions and examination requirements, so there is no need to worry about communication.
The process of claiming reimbursement for medical expenses incurred in China through overseas medical insurance is not complicated. You only need to report the case to the insurance company in advance, prepare the official hospital invoice, complete medical records, detailed expense list and translated documents that meet the insurer's qualification requirements, submit the materials according to the guidance of the insurance policy and wait for the review. DOVECURE can provide you with full set of compliant materials sorting and docking assistance for overseas medical insurance claims, helping you successfully complete the reimbursement application.
When carrying follow-up review medications back to your home country, the quantity must be controlled within the reasonable range for personal use. You need to keep the formal prescription issued by the hospital, the original packaging of the medicines and the purchase vouchers, confirm the drug entry control requirements of the destination country in advance, and complete the exit declaration in compliance with regulations to smoothly pass through customs. DOVECURE can provide you with full-process compliance procedure docking assistance for carrying medicines on the return trip, helping you avoid customs inspection risks.
You can make appointments for highly related departments on the same day in advance, prioritize completing fasting examination items, and then consult in the order of the hospital's moving lines to avoid wasting time running back and forth between floors. DOVECURE can provide you with centralized appointment and schedule coordination assistance for multi-department expert consultations, helping you finish visiting all target departments in the shortest time.
You can contact the hospital's off-site home care service in advance, and make an appointment with a professional nurse with aseptic operation qualification to go to the hotel to complete post-operative dressing changes and suture removal. Do not operate by yourself to avoid wound infection. DOVECURE can provide you with full-process docking assistance for home care during the post-operative recuperation period, helping you safely meet your post-operative care needs.
You can ask the hospital guidance staff to sort out the preoperative examination route list for you in advance, and complete the examinations in each department in order. You can also make an appointment with the hospital's exclusive accompanying staff for full-process guidance to avoid getting lost and missing items. DOVECURE can provide you with full-process accompanying assistance before surgery, helping you efficiently complete all examination procedures without missing any items.
You can go directly to the hospital emergency triage desk to explain your discomfort. If you meet the indications for critical and severe cases, you can take the emergency fast track. You can also choose the exclusive consultation area in the international department of foreign-related hospitals to avoid long queues in general outpatient clinics. DOVECURE can provide you with docking assistance for the fast-track consultation green channel after landing, helping you reduce unnecessary waiting time.
You can complete real-name authentication in advance by binding your passport through online channels such as the hospital's official WeChat account and mini-program, register for a general outpatient service first to finish basic examinations, and then make an appointment for the corresponding specialist. For popular appointment slots, you can pay attention to the slot release period 7-14 days in advance, or you can directly go to the hospital's manual service window to handle the registration on site with your passport. DOVECURE can provide you with full-process coordination assistance for specialist appointment during your medical visit in China, helping you avoid blind spots in registration rules and successfully book your target doctor.
Ordinary translated documents may not be recognized by international insurance companies, and usually require a formal translation seal and a translation issued by a professional translation agency to meet reimbursement requirements. DOVECURE's medical translation documents are all stamped with the official seal of a legitimate translation agency, and the format and content comply with international insurance claims requirements. After returning to China, they can be directly submitted to the insurance company for reimbursement.
Senior Medical Advisory Team — With an average of over five years of clinical experience, the team has supported over 1,000 families in accessing coordinated, high-quality medical care in China.
Senior Medical Advisory Team — With an average of over five years of clinical experience, the team has supported over 1,000 families in accessing coordinated, high-quality medical care in China.
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