If you register yourself, popular experts may have to wait for one or two weeks or even longer, which can delay time and condition. The green referral channel of DOVECURE can arrange further examinations as soon as possible on the same day, and ordinary expert numbers can arrange within 1-3 days. Try to shorten the waiting time and seize the best intervention opportunity.

Formal institutions will notify me of major abnormalities, but language barriers can easily cause communication difficulties.

If serious abnormalities are detected, DOVECURE will contact you as soon as possible, and the doctor will truthfully inform you of the risks and suggestions in a language familiar to you, without concealing the condition. At the same time, emotional comfort and follow-up diagnosis and treatment arrangements will be made.

Of course, the physical examination results are considered personal privacy, and you have the right to decide whether to disclose them to others. DOVECURE will independently communicate with you regarding the interpretation and subsequent arrangements of the report, and will not disclose any of your health information to colleagues. The report will also be handed over to you separately, fully respecting your privacy choice.

Some institutions may use anonymous customer data for statistical analysis, but they will not disclose personal information without authorization; However, there is a risk of informal institutions reselling customer information. DOVECURE only collaborates with legitimate public and chain brand organizations, and is subject to strict confidentiality agreements. Your medical examination data will only be used for this examination and subsequent diagnosis and treatment reference, and will never be used for any commercial purposes.

Legitimate institutions only allow individuals and medical staff to access your information, and some third-party platforms may have access to your data. Through DOVECURE appointment, the report can only be accessed by exclusive consultants and interpreting doctors, strictly confidential and never leaked.

Some institutions can arrange female doctors, but on-site arrangements cannot be guaranteed temporarily. When making an appointment, please inform us of your needs, and DOVECURE will coordinate in advance to arrange female medical staff for sensitive items such as gynecology and breast care, making the examination more reassuring.

A regular full body physical examination takes about 2-3 hours; High end packages, gastrointestinal endoscopy and other special items can take half a day to a day and are also affected by the flow of people on site. DOVECURE customers enjoy VIP priority access, with reasonable staggered peak hours for accompanying consultations. Regular packages can end in as little as 2 hours, saving you time.

Standard physical examination sequence: Registration and application form → Fasting blood draw, abdominal ultrasound → Meal → Basic physical signs and various physical examinations → Imaging function examination → Form submission completed. It is easy to take detours if you are not familiar with the environment when you first arrive at the hospital. DOVECURE bilingual accompanying specialists will plan the optimal route in advance and provide guidance throughout the entire process. You only need to cooperate to complete the examination.

If your self-translated discharge summary is not recognized by the overseas insurance company, you can confirm the translation qualification standards required by the insurer in advance, and choose a formal institution with officially certified translators of the corresponding country and a special translation seal filed with the public security organ to produce the translated version, so as to ensure that all diagnosis and treatment information is completely restored. DOVECURE can provide you with certified translation assistance for discharge summaries that meets the requirements of overseas insurance claims, helping you smoothly pass the document review.

When translating your overseas past medical history for Chinese doctors' reference, you need to make sure all medical terms accurately match the general domestic clinical standards, fully retain the original examination data, diagnosis conclusions and medication records without arbitrary deletion or modification, and ensure that the patient's name and other identity information are completely consistent with the passport, so as to avoid affecting the doctor's judgment due to information deviation. DOVECURE can provide you with professional Chinese translation assistance for overseas past medical history that meets the filing requirements of domestic hospitals, helping you smoothly connect with the subsequent diagnosis and treatment.

You can first contact the foreign-related service post at the hotel front desk or the multilingual customer service of the ride-hailing platform, and you can also use a portable professional translation tool to quickly convey your basic demands, so as to avoid disrupting your itinerary due to language deviations. DOVECURE can provide you with full-scenario language docking assistance for daily life communication during your medical treatment in China, helping you smoothly handle all kinds of daily service communication needs.

You can adopt professional translation methods that conform to the ISO international standard for traditional Chinese medicine terminology, and the translation shall be completed by translators with a bilingual background in traditional Chinese medicine, so as to ensure unified terminology and accurate transmission of the diagnosis and treatment meaning, and avoid the semantic deviation caused by ordinary translation. DOVECURE can provide you with full-process assistance in the accurate translation of national standard-level professional TCM terms, helping you accurately understand the complete TCM diagnosis and treatment plan.

You can contact the hospital's foreign-related service window in advance to arrange for staff with professional bilingual medical competence to assist with the communication of the remote follow-up consultation. You can also sort out a bilingual (Chinese-English) list of your disease progress and send it to the hospital in advance, to ensure the accuracy of the consultation reservation and the delivery of medical advice. DOVECURE can provide you with full-process language docking assistance for remote follow-up consultation reservations, helping you avoid communication deviations between doctors and patients.

When you pick up the medicine, you can ask the pharmacy staff to mark the usage and dosage in simple English on the spot. You can also use compliant translation tools to translate and confirm the core medication information on the package. Be sure to take the medicine strictly according to the doctor's advice and do not adjust the dosage on your own. DOVECURE can provide you with accurate medical translation of the Chinese drug instructions and medication reminder assistance, helping you avoid the risk of incorrect medication.

You can contact the designated foreign-related medical hospital that supports your corresponding minor language in advance, and book an exclusive minor-language medical accompanying interpreter to accurately convey your medical condition and doctor's instructions throughout the consultation, so that you can successfully complete the medical visit in China. DOVECURE can provide you with full-process docking assistance for exclusive minor-language medical accompanying consultation, helping you avoid language communication barriers throughout the whole process.

You can ask the doctor to mark the core medical advice in simple English on the spot during the consultation, and at the same time request the official discharge summary affixed with the hospital's official seal. Afterwards, find a compliant foreign-related translation institution to translate the Chinese medical record into the corresponding officially recognized version for retention. DOVECURE can provide you with full-process assistance in accurate medical translation and archiving of Chinese medical records, helping you smoothly meet subsequent diagnosis and treatment needs at home and abroad.

The translation of your medical examination reports after returning to your home country must be issued by a formal institution with foreign-related translation qualifications, affixed with a special translation seal filed with the public security authority. It should fully restore all medical information, the official hospital seal and the doctor's signature, and ensure that the pinyin of your name is completely consistent with that on your passport. DOVECURE can provide you with full-process assistance in translating medical reports that meet officially recognized standards, helping you smoothly complete the material verification.

You can prepare bilingual (Chinese-English) medical condition descriptions and examination reports in advance, and use professional medical translation tools or accompanying personnel to assist with communication during the consultation to avoid errors in the transmission of key information. DOVECURE can provide you with professional full-process medical translation docking assistance throughout your visit, helping you accurately convey your medical condition and avoid doctor-patient communication deviations.

Lots of wellness providers across China now offer custom "light medical + cultural travel" packages, so you can pick low-stress cultural sightseeing and nature retreat itineraries that fit your recovery progress. DOVECURE’s TCM wellness tourism service teams up with certified TCM doctors for a pre-trip basic health assessment, then matches you with the right programs like acupuncture, tuina massage and moxibustion — no random, unguided experiences at all.

If you bring foreign-language test reports for medical treatment in China, it is recommended to prepare a standard Chinese translated version in advance to help doctors quickly understand your condition. General outpatient departments in public hospitals usually require Chinese medical records, otherwise it will be difficult for doctors to quickly and accurately obtain key information. The international departments of Guangzhou’s international medical pilot hospitals can directly accept foreign-language reports, but preparing a professional medical translated version in advance can greatly shorten the initial consultation communication time. It is not recommended to use ordinary translation software for literal translation, as it is easy to cause deviations in medical terminology and affect doctors’ judgment. You can directly access DOVECURE Medical Concierge to get one-stop services including professional medical report translation and full-process bilingual medical accompaniment. You don’t need to bother with the compliant translation of foreign-language reports, and you can also synchronously connect to full-process supporting services such as appointment registration, flight and hotel booking, making your entire medical visit smooth and worry-free. The translated report is only for the doctor’s reference and cannot replace core examination materials such as original medical image films and pathological slides. Please bring all the original documents with you during the visit.

As long as you keep the quantity within a reasonable personal-use limit, and bring the hospital’s official prescription and medical certificate with you, you can pass through customs smoothly, fully complying with the rules set out in China's Drug Import Administration Measures.

Organize your latest post-arrival-home examination reports and symptom records first, then apply for remote follow-up consultation through the international department of the hospital you previously visited. When you plan to return to China later, DOVECURE Medical Concierge provides full-process services covering visa assistance, flight and hotel booking, bilingual medical accompaniment, medical record and report translation, and TCM wellness tourism, helping you easily arrange a follow-up consultation with your former Chinese doctor.

Yes, it works perfectly. Hospital systems in most major Chinese cities have been fully updated, allowing Foreign Permanent Resident ID Card holders to complete the full process of medical record setup, registration, payment, and report collection directly via self-service kiosks and online mini-programs.

Wondering how to pay for medical bills in China? Official hospital windows only accept RMB, while the international departments of most foreign-serving hospitals support all mainstream international credit card payments. Avoid transferring money to a third party for bill payment to fully protect your financial security.

Skip long hospital queues in China: book 7-10 days in advance through the hospital’s official international reservation channel, access the international department / priority service line, and receive all routine exam reports within 48 hours. You can also complete the full appointment process with DOVECURE Medical Concierge.

It is recommended that foreign patients prepare the following items before medical visits: the original valid passport, previous medical records translated into Chinese or English in advance (if any), and commercial insurance cards. Please confirm in advance the insurance claim rules covering Chinese mainland, the language services of the target hospital's international medical department, and complete the medical appointment 1 to 14 days in advance.

For foreign nationals unfamiliar with relevant rules, you can directly use Dovecure China medical escort platform to handle full-process supporting services including visa application, flight and hotel booking, bilingual medical escort, medical record translation and other supporting services in one stop, to complete the medical visit smoothly and effortlessly.

The hospitalization process is as follows:

First complete the outpatient consultation, and the attending doctor will issue a formal hospitalization medical order

The hospital will apply for a vacant bed in the corresponding department for the patient

The International Medical Department usually requires the patient to provide a commercial insurance card and a hospitalization guarantee letter

Complete all admission procedures including hospitalization registration and deposit payment

Wait for the hospital's official notification of admission time

For foreign patients who are unfamiliar with China's hospitalization rules and face language communication barriers, Dovecure medical escort platform provides exclusive full-process bilingual escort services, helping you avoid language obstacles and procedure breakpoints, and easily complete the entire hospitalization admission process.

Foreign patients can make payments through the following methods:

Cash payment

International credit cards: Cards from mainstream card organizations such as UnionPay, VISA, JCB and others are accepted

Mobile payment: WeChat Pay and Alipay are supported

Direct settlement with international commercial insurance: Some hospitals have established direct payment cooperation with international insurance companies

At present, a total of ‌167 medical and health institutions in Beijing‌ provide foreign bank card payment services. It is recommended that you confirm the insurance coverage and claim settlement details with the hospital's international medical department before the visit. You can also use the services of Dovecure China Medical Escort Platform to sort out the payment plan in advance, and get all supporting services for your whole medical visit in China done in one stop.

Yes. Please dial 120 if you need emergency medical assistance. The emergency treatment process is as follows:

Head to the emergency registration/payment window with your passport or foreign permanent residence ID card

Some hospitals support self-service emergency registration, but foreign documents may require processing at the manual counter

Critical patients will receive priority treatment, and the registration procedures can be completed after the rescue.

The standard outpatient process is as follows:

‌Appointment‌: Book via APP, WeChat Mini Program or phone call

‌On the day of visit‌: Head to the hospital with your passport

‌Registration & File Establishment‌: Complete registration and medical file creation at the billing counter with your passport

‌Ticket Collection & Check-in‌: Pick up your number and check in (you may consult the nurse station on the corresponding consultation floor)

‌Waiting for Consultation‌: Wait in the outpatient waiting hall

‌Consultation‌: Enter the consultation room for medical service following the guidance of the triage screen

‌Payment & Medicine Collection‌: Settle the bill, collect prescribed medicine and book examinations

‌Examination/Treatment‌: Complete the treatment or examination as instructed on the triage form

‌Hospitalization (if required)‌: Wait for the hospital's admission notification

For international patients who are visiting China for the first time and are unfamiliar with the procedures, some professional medical service platforms can provide full-process guidance. The bilingual medical escorts from Dovecure can offer assistance at every step, from registration and number collection to payment and medicine pickup, ensuring patients go through the whole process easily.

Foreign patients are required to carry valid identity documents (such as a passport, etc.) for medical visits. When making online appointments, you need to provide your passport number or the number of your Foreign Permanent Resident ID Card to complete real-name authentication. At present, most hospitals in China support 7 types of identification documents including passports and Foreign Permanent Resident ID Cards to be used seamlessly across all procedures such as registration, payment, and medicine collection. Patients with commercial medical insurance also need to bring their insurance cards at the same time.

Foreign patients can make medical appointments through the following channels:

‌Hospital official APP or WeChat Mini Program‌: Follow the official account or mini-program of your target hospital, add the patient information in the "Personal Center" section, and select "Passport" as the ID type.

‌Phone reservation‌: Call the hospital's dedicated appointment hotline directly.

‌Official online platforms‌: For example, the 114 Appointment Registration Platform in Beijing has launched an official English version.

‌On-site registration‌: Go directly to the hospital and complete the registration at the manual service window with your passport.

‌Professional service platforms‌: For overseas patients who are not familiar with China's domestic medical appointment system, you can also turn to professional medical service platforms. Dovecure China Medical Concierge Platform provides one-stop appointment booking and full-process arrangement for your entire medical visit.