Legitimate institutions have standard procedures, but there are language and procedural barriers for foreign nationals to protect their rights. DOVECURE accompanied the entire physical examination and corrected any improper operations on site; If there is an accident, assist in connecting with institutions and rights protection channels to safeguard your rights.

Doubts about the inspection results can be applied for a review, but personal communication procedures are cumbersome. You can directly inform the medical consultant that DOVECURE will coordinate with the medical examination institution to provide free or expert review, ensuring the accuracy of the examination results.

If it is an effective examination conducted by a medical examination institution in the short term (usually within 1-2 weeks), most tertiary hospitals recognize it and do not need to redo it all, but some special items may require re examination and confirmation. DOVECURE's accompanying specialist will bring your physical examination report and all examination materials to the doctor during your visit, in order to avoid unnecessary duplicate examinations and save you time and costs.

Some institutions can arrange female doctors, but on-site cannot be guaranteed. When making an appointment, please inform us of your requirements, and DOVECURE will coordinate with female doctors and guides in advance to ensure one person per room and separate male and female areas, fully protecting privacy.

Yes, most medical examination institutions support optional items, which can be adjusted according to age, medical history, and family history as needed. DOVECURE medical consultants will provide professional advice based on your physical condition and budget, customize personalized plans, and prevent missed detections and unnecessary projects.

The regular package has weak targeting, and it is recommended to prioritize screening key items such as cardiovascular, metabolic, and liver health.

DOVECURE specializes in customizing medical examination packages for foreign nationals coming to China, including cardiovascular and cerebrovascular assessments, metabolic assessments, early screening for tumors, and liver specific tests. The packages can also be freely adjusted according to age, gender, physical condition, and budget, with tailored plans to avoid unnecessary expenses.

Legitimate institutions usually have one person per consultation room, but if management is not in place during peak hours, there may be multiple clients in the consultation room at the same time, resulting in insufficient privacy. Customers who make appointments through DOVECURE are entitled to VIP independent examination rooms, with one-on-one accompaniment throughout the entire process. Every time you enter an examination room, we will help you confirm your privacy. When conducting examinations that require exposing your body, we will ensure that only medical staff from the corresponding department are present, fully respecting your privacy.

Legitimate medical examination institutions will strictly protect customer privacy, but when making self appointments, information must go through multiple stages of circulation, which poses a certain risk of leakage. DOVECURE attaches great importance to the privacy protection of every customer. All health information is coordinated, encrypted, and stored by dedicated personnel. Without your authorization, we will never disclose your personal information and health data to any third party. The entire process from appointment to report release is a closed-loop system to ensure your privacy and security.

Yes, we have a well-established domestic and international express delivery network that can send items to most countries worldwide, and the rates are quite affordable. If you have goods, medicines, or luggage that need to be sent back to your home country, DOVECURE can connect you with reliable international couriers, assist with packaging, filling out forms, and customs declaration. You just need to deliver the items and wait for them to be delivered to your home.

Foreigners applying for a Chinese bank card need a passport and proof of residence, and are required to be present in person, which is a relatively cumbersome process. For short-term visits to China, there is no need to specifically apply for a card, as Alipay and WeChat, which are linked to international credit cards, can basically meet most consumption needs.

If there are issues with card binding, DOVECURE can assist with the operation, and for small-scale consumption, payment by a companion can also be supported.

Yes, it is possible. Many foreigners need health certificates/physical examination certificates from designated institutions when applying for visa extensions, residence permits, and work permits.

DOVECURE can help you make an appointment at a designated foreign-related physical examination institution, arrange for an interpreter to accompany you, and complete the physical examination on the same day. Generally, you can receive the certificate within 3-5 working days, without having to go through the process and fill out forms yourself.

Yes, you can. In addition to English translation, DOVECURE can also connect with translators proficient in multiple languages such as Arabic, Spanish, and French. For medical translations, we require translators with medical backgrounds to ensure the accuracy of professional terminology. Please inform us in advance of the language you need for translation, whether it's for medical consultation, business, or tourism. We can arrange suitable translators for you.

Didi Chuxing is the mainstream ride-hailing app in China. Foreigners can register with an overseas phone number and link an international credit card for payment, but the interface is mostly in Chinese, which can be unfriendly to those who don't speak Chinese. During peak hours, it may also be difficult to hail a car.

If you have frequent travel needs during your stay in Guangzhou, it would be better to directly contact DOVECURE to arrange a chartered or on-demand car. The drivers are familiar with the road conditions and have rich experience. They can communicate in basic English, so you don't need to operate the app yourself. They are always on call, making your travel more convenient.

Each has its advantages:

• portable WiFi does not require changing numbers, making it suitable for multiple users, but it requires carrying a charger with you and its internet speed is not as stable as a local SIM card;
• a local SIM card offers fast internet speed and stable signal, and it can also be used to register domestic ride-hailing, food delivery, and payment apps, making it more convenient to use. The price is also very affordable, with a 7-day package costing just a few dozen yuan.

If you find the process of applying for a SIM card troublesome, you can book the airport transfer service provided by DOVECURE, which comes with a free pre-activated local high-data SIM card. You can use it immediately upon arrival, eliminating the need to queue up at the service center to apply for a SIM card yourself.

Yes. This type of combined itinerary is very common.

During your medical appointments, your DOVECURE medical escort specialist will accompany you and handle all hospital-related matters. Your traveling companion can be provided with a separate vehicle and guide for free sightseeing, local food exploration, and shopping. You can meet up again in the evening — medical treatment and travel don't interfere with each other at all.

Many foreign clients worry about this. Physicians at formal TCM hospitals adjust the intensity based on each person's tolerance level.

DOVECURE's medical escort will inform the doctor in advance that this is your first experience and that you're concerned about pain, requesting a lighter intensity to start. If you feel uncomfortable during treatment, we will help you communicate instantly with the doctor for immediate adjustments. There's no need to tough it out — TCM conditioning works gradually, and starting with lighter pressure still achieves effective results.

Yes. Many of our clients continue to use our prescription refill service long after returning home.

The process is simple:

• You provide regular updates on your recovery, and we communicate with your doctor to adjust the prescription as needed.
• After the doctor writes the prescription, we can either have the herbs decocted for you or prepared as ready-to-drink granules.
• The medicine is shipped to your home via international courier, typically arriving in 1–2 weeks.

Of course, what can be shipped and whether it can clear customs depends on the regulations of your country. DOVECURE will help you choose the most reliable shipping method. It's like bringing your Chinese treating physician home with you, for continuous follow-up on your recovery.

Yes. Guangzhou now has many formal "Internet + Nursing" home care services.

Basic nursing services such as injections, IV infusions, dressing changes, suture removal, and stoma care can all be booked for home visits by nurses.

DOVECURE can help you select licensed platforms and certified nurses, with transparent pricing and reliable service.

We also help coordinate language communication, clarifying your requirements with the nurse in advance.

During post-operative recovery, you don't need to go to the hospital every day — you can receive care right at home, which is much more convenient.

Yes. For patients with frequent follow-up visits, we offer treatment packages and monthly packages that are more affordable than purchasing single sessions:

• 10-Session Package‌: Suitable for short-term rehabilitation courses such as acupuncture and physiotherapy.
• Monthly Package‌: Suitable for long-term, frequent hospital visits.
• Light Escort Service‌: Covers appointment booking, medication pickup, and basic communication only, at a lower price.

DOVECURE can customize a suitable plan based on your visit frequency to help you save on costs.

Yes. Allergies are critical safety information. DOVECURE will note and sync your allergy history with the doctor during the appointment stage. During your visit, our medical escort specialist will emphasize it to the doctor again. We will also double-check with nurses before medication pickup and IV infusion. Additionally, we will prepare a bilingual (Chinese-English) allergy alert card for you to carry with you at all times, to handle emergency situations and reduce risks through multiple layers of protection.

As China’s top core destination for international medical tourism, Guangzhou has exclusive "medical + wellness + cultural travel" custom routes built just for overseas medical visitors. They can be fully adjusted to fit your medical schedule, so you can dive straight into classic Lingnan cultural experiences right after your treatment. You can get full one-stop supporting services from DOVECURE Medical Concierge, including TCM wellness sessions and premium custom cultural travel arrangements — no need to chase down scattered service providers on your own, you can easily enjoy authentic Chinese cultural tourism highlights in the free gaps of your medical trip.

Our medical escort specialists are primarily bilingual in Chinese and English. For other languages, we can coordinate with our partnered interpreters.

Languages including Japanese, Korean, French, and Spanish can be booked in advance, with charges per session or per day.

For less common languages, you can also let DOVECURE know ahead of time and we will try our best to arrange an interpreter. However, we recommend booking at least one week in advance so we can assign the most suitable translator for you.

The areas around Guangzhou are perfect for 1–3 day short trips.

• Shenzhen:‌ 30 minutes by high-speed rail. Great for urban shopping, beaches, and theme parks.
• Zhuhai–Macau:‌ Comfortable environment. Note that you need to apply for an entry endorsement in advance to visit Macau.
• Shunde, Foshan:‌ Taste authentic Cantonese cuisine, visit the Ancestral Temple and Qinghui Garden.
• Danxia Mountain, Shaoguan:‌ Stunning natural scenery, reachable by high-speed rail in just over an hour.

DOVECURE can customize a relaxing short trip based on your schedule and physical condition.

Yes. Staying in a hotel directly for a long period can be costly.

We recommend three types of options:

• Serviced / long-stay apartments:‌ Equipped with kitchens and washing machines, offering comfortable living with monthly rates better than hotels.
• Monthly rental homestay apartments:‌ Affordable prices, suitable for those on a limited budget.
• Long-term hotel packages near hospitals:‌ DOVECURE can help negotiate long-stay discounts.

We will help you select suitable accommodation based on your budget, length of stay, and facility needs, saving you the trouble of comparing prices on your own.

Yes, we can accommodate such needs. When booking hotels, we prioritize accommodations with suitable dining options or locations near relevant restaurants. During hospitalization, we will assist in confirming meal options with the hospital and can also help order compliant food delivery. Restaurants on your travel itinerary will be pre-screened according to your dietary requirements.

Simply inform DOVECURE of your dietary restrictions in advance, and we will coordinate all arrangements throughout your stay.

Combined itinerary arrangements are fully supported. Dental, ophthalmology and medical aesthetics services in China offer outstanding cost-effectiveness: teeth cleaning and filling, dental implants and orthodontics; SMILE laser surgery; and various types of formal light aesthetic treatments can all be planned. DOVECURE screens qualified institutions and practitioners, and reasonably intersperses these procedures with your medical treatment itinerary, allowing you to complete multiple needs in one trip to China.

They can be combined for a time-saving and efficient arrangement. DOVECURE can flexibly integrate the checkup into your treatment schedule: the checkup can be completed in the early stage of treatment, with the report provided to your attending doctor as reference; it can also be done in the later stage of treatment, as a follow-up checkup before discharge. We will translate the checkup report and organize it together with your medical records for your easy reference after returning home. No extra appointment or running around is needed — you can complete both treatment and checkup in one trip.

 All countries have restrictions on the entry of Chinese herbal medicines.

It is recommended to pay attention to the following points:

• Confirm in advance the allowed categories and quantities specified by your home country's customs;
• Prioritize choosing no-decoction granules and vacuum pre-decocted traditional Chinese medicine, which are much easier to carry than raw herbal materials;

DOVECURE can assist you in preparing Chinese-English bilingual diagnosis certificates, prescriptions and medicine lists for customs inspection; If it is inconvenient to carry with you, we can also arrange cold-chain mailing for pre-decocted herbal potions or Chinese medicine granules. Before your departure, DOVECURE will help you check the relevant regulations of your destination country to ensure that the medicine can be brought back smoothly without any issues.

Absolutely. Our services are not limited to patients receiving medical treatment. We can book family rooms and interconnection family rooms for your accompanying relatives and friends. During your medical consultation period, we can arrange vehicles and tour guides for your family members' scenic spot visits, shopping and family trips. We can also arrange relaxing and leisure itineraries suitable for the elderly and children, and help book tickets for performances, featured restaurants and attractions. You can focus on your medical treatment with peace of mind, and DOVECURE will take full charge of arranging all itineraries for your family.

DOVECURE provides a variety of vehicle options for you to choose from:

• 5-seat sedan: for 1-2 people with a small amount of luggage.
• 7-seat MPV: for 3-5 people, suitable for large luggage, samples and folding wheelchairs.
• Accessible vehicle: specially equipped for people with limited mobility and wheelchair users, with wheelchair lift / accessible seat.

When booking, inform us of the number of passengers, luggage details and special requirements, and DOVECURE will directly match you with the most suitable vehicle.

No worries, DOVECURE's pick-up service covers the whole process with zero hassle. After your flight lands, our staff will wait for you at the international arrival gate with a name board. If you encounter any issues with immigration, luggage claim or customs declaration, you can directly call our emergency line for remote guidance, and we can arrange on-site nearby support when necessary. You only need to get off the plane with your passport, and DOVECURE will take care of all the rest of the coordination work.

Yes. DOVECURE offer a one-stop medical service package covering the whole journey: pre-departure document translation, doctor reservation, travel planning and visa assistance; on-arrival airport pickup, hotel check-in and SIM card preparation; full-process bilingual escort, dedicated transportation and paperwork handling during treatment; post-departure medical document translation, medicine delivery and follow-up consultation.

Local Chinese 5G SIM cards offer faster network speed and better cost performance. To save you from airport queues and language barriers, DOVECURE provide free pre-activated high-traffic 5G SIM cards for our pickup clients, ready to use immediately. Discount card reservation is also available for your companions.

Yes.

DOVECURE Medical provide wheelchair-accessible vehicles for the elderly, post-surgery patients and people with limited mobility.

Equipped with electric accessible seats and wheelchair lifting platforms, the vehicles eliminate strenuous wheelchair handling.

Our professionally trained drivers offer full assistance for boarding and wheelchair movement.

 Our daily charter car service covers all your trips between hotel and hospital. The driver will pick you up and drop you off on time, with flexible routes for dining, pharmacy runs and other arrangements.

Our spacious MPVs fit luggage and wheelchairs, and our experienced drivers are familiar with local hospitals and road conditions.

Yes. DOVECURE Medical offer professional bilingual medical document translation. We translate English medical records into Chinese for local doctors, and Chinese diagnosis and discharge documents into English for overseas treatment and insurance claims.

All translations are completed by medically trained translators with official stamps, fully valid for hospital and insurance use.

Yes. DOVECURE core service is professional bilingual medical escort. Our staff are fluent in English and Chinese with professional medical knowledge. They will accompany you throughout the whole medical process, accurately translate your condition and the doctor’s diagnosis and advice, and handle registration, payment, medicine collection and examination bookings for you.

Yes. DOVECURE provides professional airport pickup & drop-off services. Our driver will wait for you at the arrival hall with a name sign. We offer sedans, MPVs and wheelchair-accessible vehicles with direct transfers to hotels or hospitals. Clients booking pickup service will receive a free pre-activated local 5G SIM card for immediate use upon arrival.